Information for patients
As a practice we have remained open throughout the COVID 19 pandemic. Along with other practices we have had to change the way in which we allocate appointments and consult in order to maintain social distancing and keep our staff and patients safe.
All entry to the practice is now controlled, with patients being asked to attend only if a clinician has arranged it, therefore when you call the practice to book an appointment, the Reception staff will arrange a telephone appointment in the first instance with the most appropriate clinician.
Due to the nature of the pandemic, we are also not booking appointments more than a few days ahead, this is to ensure that we do not need to cancel multiple patients if a clinician or staff members have to isolate. Please be patient with the staff, they may ask you more questions about why you are calling, this is to enable them to ensure you speak to the correct Healthcare Professional. You can still access our Physio, Mental health & wellbeing nurse and listening service by contacting Reception and asking for an appointment
While many of us are eager to receive this Covid vaccine as soon as possible, we are asking that everyone is patient so that we can deliver this complex programme as effectively as possible. This will be in waves, starting with those aged 80 plus from January 2021 onwards and working down the age groups towards spring and early summer.
You will be contacted directly when it is your turn to be vaccinated. Please wait until you are before attempting to make an appointment or turning up at the practice.
For general information about the coronavirus vaccine and its delivery visit, NHS Inform: https://www.nhsinform.scot/covid19vaccine or the NHS Inform National Helpline (not for appointments) 0800 030 8013 Monday to Friday 8am to 8pm
If you develop symptoms of Coronavirus, a new continuous cough, a fever and/or a loss of sense of smell – you should self-isolate and arrange to be tested. This can be done by going to nhsinform.scot or calling 0800 028 2816, you do not need to see the Doctor. If your symptoms have not gone away after 7 days or have worsened then please call NHS 24 on 111. If you have another health challenge, something you are worried about, then please call 01738 628234. Please do not attend the surgery in person unless you have been instructed to do so