Translators

If you are attending an appointment at the surgery and need a translator, please let the Receptionist know when booking your appointment. It is our preferred option to arrange a face-to-face translator for your appointment. If this is not available, there is also a telephone interpreting service which can be utilised.

You may bring a relative/friend with you to translate. They must be over 16 years of age, have a reasonable grasp of English, and you must be happy to have them with you through the entire length of your appointment. If translation problems occur during the consultation with the doctor, your appointment will have to be re-arranged. This is for your safety.

The Receptionist will also arrange a slightly longer appointment for you, as consultations with any translator (professional/family/friend) generally take longer than 10 minutes. We therefore ask that you do not use the online appointment booking system as, at the moment, it cannot book an appointment of the correct length or alert us to book a translator.

Helpful hints

  • Translate this website by using the language tabs at the top of this page
  • Consider registering for online repeat prescription ordering
  • Ask the nurse or receptionist at your new patient medical appointment if you are unsure if you require a translator
  • Try to cancel any appointment made with a face-to-face translator in good time so they do not turn up unnecessarily

 

Help understanding NHS services

This website offers translated information about health and health services in Scotland.

http://www.healthinmylanguage.com/

These generic fact sheets are now a little out of date from 2005 but are still useful to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages

English Urdu
Albanian Hindi
Arabic Lithuanian
Bulgarian Polish
Chinese (Cantonese) Portuguese
Chinese (Mandarin) Spanish
Russian French
Turkish Punjabi
Gujerati Somali
Croatian Bengali
Farsi