Repeat prescriptions are those drugs or items that appear as a list on the right hand side of your prescription. Medicines are put on repeat prescription when the doctor is confident you will need to order them long term. You will usually be issued with a two months supply at a time.

Repeat prescriptions can be ordered by ticking items required on this re-order portion of your prescription. Reception can re-print your order slip if required.

You can order your prescription in the following ways:

  • In Person– hand in the right side list to reception with items needed clearly marked, use the quick drop blue box in our entrance hall or letterbox next to the front door when we are closed.
  • By Post– send form to us enclosing a stamped addressed envelope for reply.
  • Online – To order your repeat prescriptions online please sign-up for this service. If you have a login, access here.  For more information read the Online Prescriptions section.

Unfortunately we are unable to accept prescription requests over the phone

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Please be aware that prescriptions are not available to be collected between 8am and 10am.

Urgent prescriptions

Urgent prescription requests are requests for medication which you need within 24 hours to prevent you becoming severely unwell. Urgent medications include; epileptic medication, GTN (angina), Warfarin, Prednisolone, insulin, medications for terminal palliative care patients, inhalers for lung conditions, emergency contraception and EpiPen for anaphylaxis.

Urgent prescription requests must be submitted by 12:00 for collection at 17:30 the same day. Requests received after 12:00 will be processed the following day.

Urgent prescription requests are not requests for medication which has been ordered late. Routine requests submitted as urgent requests will be reviewed by a Doctor, and if appropriate rejected or only part issued. You should allow 48 hours (2 working days) for routine repeat prescription requests.

It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time. Urgent requests for medication that is available over the counter will not be processed as Urgent; it will be processed as a Routine request. This is not the receptionist’s decision: please respect them.

Urgent requests are monitored and recorded on your records. Urgent repeat requests may result in you receiving a letter from the surgery, to identify the cause for repeated Urgent requests, and try to assist you to manage your medication better.

One Off Prescriptions

If you have been issued a one off item by your doctor, it may require a telephone consultation with a doctor or practice pharmacist before being re-issued. Please discuss such requests with reception in the first instance.

Chemist Collection Service

A number of local chemists offer an ordering and/or collection service for the completed prescriptions. Please inform the local pharmacy and the surgery receptionist if you wish to use this.

Medication Queries

If you have any queries about your medication speak to your community pharmacist initially. In the medical centre, our receptionists and admin support staff can usually help with most medication ordering queries. They can also liaise with one of our practice pharmacists or doctors and call you back with an answer or arrange for a telephone or face to face appointment.

If you are struggling to keep track of your medications, particularly if you are taking quite a few, please speak to your community pharmacist, consider asking for a compliance aid or sign up to their chronic medication service.